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Clicks Compliment



SUPPLIER Clicks INDUSTRY Retail
BRANCH/AREA Cascades COUNTRY South Africa
TIME / DATE 14:19 Wed 3 Feb PERSON RESPONSIBLE
CUSTOMER Zang View all reports by user
1
0
HEADLINE Returns
THE INCIDENT
Wed 3 Feb

 My hairdryer stopped working while still under guarantee. I took it back to Clicks expecting that they would just send it off to be repaired. I was most impressed that they immediately offered to exchange it, nine months after the original purchase date. They did not have the exact model of hairdryer but I was happy exchanging it for the same make and similar model. This ended up being cheaper than the original one that I purchased. They even refunded the difference. Thank you to the staff members and thank you Clicks. What a refreshing experience.
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SUPPLIER RESPONSE
Time: 14:50:36
Wed 3 Feb 10

Hello Zang,

Thank you for your recent correspondence.

At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Operational Management Team to inform them of the excellent service rendered to you.

We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your Clicks experience.

Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.

Warm Regards

Bonita Rylands |Customer Service Supervisor
(: 0860 CLICKS (0860 254257)|Ê 27 21 465 9922|http://www.clicks.co.za

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